Who we are

JV21 Business Solutions (Pty) Ltd (“JV21”, “we”, “us”) is a South African company registered with CIPC (registration number: 2021/623063/07).
Our physical trading address is 210 Robert Sobukwe St, Sunnyside, Pretoria, 0002.
You may contact us at info@jv21bizsolutions.co.za or by phone on +27 73 653 5562.

Information We Collect

We collect the following personal information when you interact with us:

• Basic contact details: name, email address, phone number.
• Billing and delivery information: physical address, where required for invoicing and delivery.
• Order and transaction information: details of products or services purchased, order history, and payment reference numbers.

We do not store card details on our own systems.
Payments are securely processed via Payfast, and card data is handled by Payfast in accordance with their own security and privacy standards.

Why We Process Your Data

We use your information for the following purposes:

• To process and fulfil your orders for furniture and design services.
• To communicate with you about your order status, delivery, and any changes.
• To send you invoices, receipts, and service follow-ups.
• To improve our website and customer experience, including internal analytics and website optimisation.

Cookies and Third Party Tools

Our website uses cookies and similar technologies to enhance user experience and track basic usage statistics. We also use Google Analytics to understand how visitors use our site. Google Analytics does not identify you personally and does not share your data directly with us beyond aggregated statistics.

You may adjust your browser settings to block or limit cookies, but doing so may affect the functionality of our website.

Sharing and Transferring Your Data

We do not sell your personal information. We may share your data only as necessary:

• With delivery and logistics partners in order to dispatch and deliver your furniture.
• With our payment processor, Payfast, for the purpose of processing and settling transactions.
• With regulators or authorities if required by law.

Data Security and Retention

We take reasonable technical and organisational measures to protect your personal information from loss, theft, and unauthorised access.
Personal data is retained only for as long as necessary to fulfil the purposes outlined above, or as required by law (for example, for tax and audit purposes).

Your Rights

You have the right to:

• Request access to your personal data.
• Request correction or updating of your information.
• Request deletion of your data, where legally permissible.
• Withdraw consent for marketing communications at any time.

You may exercise these rights by emailing info@jv21bizsolutions.co.za.
We will respond to your request within a reasonable time frame.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website at jv21bizsolutions.co.za.
By using our website or doing business with JV21, you acknowledge that you have read and accepted this Privacy Policy.