Refund and Returns Policy
Refunds for Goods
We accept returns for **non‑custom furniture and accessories** that are:
- Unused.
- In original packaging.
- Returned within 7 calendar days of delivery.
If these conditions are met, you are entitled to a full refund of the purchase price.
The client is responsible for the cost of return shipping.
Refunds will be processed within 3 business days of our receipt of the returned goods, using the original payment method (where possible) or via bank transfer if required.
Custom made or made‑to‑order furniture cannot be returned unless the item is defective or does not conform to the agreed specifications.
In such cases, you may request a repair, replacement, or refund, as required by South African consumer protection law.
Goods Not Suiting a Specific Purpose
If you inform us that goods are being bought for a particular purpose and we warrant that they will meet that purpose and the goods are unsuitable, you may be entitled to return them within 10 business days of delivery for a repair, replacement, or refund, as required by law.
Refunds for Services
Our interior design and architectural‑style services are subject to the following:
- A **50% deposit** is required before design work commences or custom furniture production begins.
- If you cancel your project before any design work has commenced, you may receive a refund of the deposit, less any incidental costs incurred (for example, third‑party software access or booking fees).
- If you cancel after design work or custom production has commenced, we may retain a reasonable portion of the deposit as a cancellation/administration fee, in line with fair industry practice for service‑based providers. This amount will be clearly communicated to you in writing before the final balance is invoiced.
How Refunds Are Processed
Our interior design and architectural‑style services are subject to the following:
- A 50% deposit is required before design work commences or custom furniture production begins.
- If you cancel your project before any design work has commenced, you may receive a refund of the deposit, less any incidental costs incurred (for example, third‑party software access or booking fees).
- If you cancel after design work or custom production has commenced, we may retain a reasonable portion of the deposit as a cancellation/administration fee, in line with fair industry practice for service‑based providers.
This amount will be clearly communicated to you in writing before the final balance is invoiced.
How Refunds Are Processed
Refunds are processed within 3 business days of the return being approved or the cancellation being agreed upon.
- Refunds are made to the same payment method used for the original transaction where feasible, or via bank transfer if required.
- Each refund processed through Payfast is subject to Payfast’s standard refund fee structure, which is applied on a per refund basis.
How Refunds Are Processed
If your furniture arrives damaged or defective, please notify us within 24 hours of delivery.
We will arrange for inspection and, where applicable, for a repair, replacement, or refund at our cost.
All deliveries are insured against loss or damage in transit.
General Notes
This policy is in line with South African consumer‑protection principles and is designed to be fair to both you and JV21.
By placing an order with us, you acknowledge that you have read and accepted this Refund and Returns Policy.